Sarah-Jane Collection - FAQ

Question 1

What size are the diapers?

Accepted Answer

Each of our swimming diapers are designed to fit baby from Newborn (10 lbs/ 4.5kg) through to toddler stage (25lbs/ 12kg). The baby swim diaper is adjustable by the snap fastenings around the waist and legs with 3 different size options and another 3 size adjustments to the height of the baby swim diapers on the front.

Question 2

Why is my Diaper leaking wee? Do they need an insert?

Accepted Answer

No they are good to use as they are, no inserts or disposable diapers are required underneath. As for any swimming diapers, whether reusable or disposable- they are not designed to hold liquid/ wee otherwise they would also absorb the water in which they were swimming and in turn this would drag them down and not hold any solids (which they merely designed to do).

Question 3

What are the 9 studs on the front for?

Accepted Answer

They can be a little confusing so i hope this helps!...  If they are fastened around the waist on the last / smallest setting they will be on the studs closest to the logo (the logo sits at the back). As baby grows, move each side to the middle setting and then the last stage (just make sure they are even on both sides!).  Then at the front, the 9 studs change the height of the swim diaper...to make the diaper the shortest in height you will need to fasten the top and bottom row together. And as they grow, fasten the top and middle row and if they get so tall or need extra space then leave it fully open at the front.

Question 4

Are reusable swim diapers easy to clean?

Accepted Answer

Yessss! Our Swim diapers are super easy to clean! If your little one has a number 2 while wearing one, just knock out the solids or use a wipe to get the majority off then hand wash or pop in the washing machine on a 30 degree cycle with non-bio detergent (but NO softener)...and line dry in the shade.

Question 5

How do I use a discount code or voucher?

Accepted Answer

Discount codes/vouchers are redeemable during the checkout process. At the top of the ‘Checkout’ page there is a button labelled ‘Add Promo Code’. Click on the button and add your code into this field and don’t forget to hit apply. If you have any issues using a code or voucher – please email us at hello@sarah-janecollection.com

Question 6

I forgot to use my discount code, can I still get my order discounted?

Accepted Answer

All discount codes must be entered at the checkout.  Only one discount can be used per order.  Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.

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